Retail: Home-improvement Simplify Global Delivery Process

Background

As one of the biggest home retailers in the world, a European home retailer corporation has operated hundreds of stores, and the annual passenger flow has been closing to 1 billion. In recent years, with the rapid expansion of the business, the retail business channel continues to expand, online and offline is working more closely, and the volume of global procurement numbers also increasing. As the business expanded, the need for efficient document handling and streamlined workflows became increasingly critical to maintain operational excellence and meet growing customer demands.

The Challenge

The retailer faced several operational challenges that were affecting its efficiency and scalability. A major pain point was the manual processing of a vast number of documents, including purchase orders, invoices, and supplier contracts. This document-heavy approach led to delays, errors, and inefficiencies, as staff spent considerable time on data entry and document verification, slowing down procurement and inventory management processes. Additionally, the company’s workflow for order fulfillment and inventory tracking was fragmented, relying on manual coordination across multiple departments, which often resulted in bottlenecks and miscommunication. The lack of automation also made it difficult to respond quickly to changing market demands, impacting the company’s ability to optimize stock levels and manage costs effectively.

The Solution

To tackle these challenges, the retailer partnered with Quantic Solutions to implement Document Management Automation, and Robotic Process Automation (RPA). The Document Management System digitized their paper-heavy processes, centralizing storage and improving document retrieval and accuracy. Workflow Automation streamlined order fulfillment and inventory management, reducing manual interventions and improving departmental coordination. Additionally, RPA bots were deployed to handle repetitive tasks like data entry and invoice processing, freeing staff to focus on strategic activities and reducing errors. This comprehensive approach enhanced operational efficiency, reduced processing times, and allowed the retailer to better meet customer demands.

Retail: Home-improvement Simplify Global Delivery Process

Background

The Challenge

The Solution

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