Background

North Anchor is one of India’s largest medical groups, operating 14 hospitals in New Delhi, Punjab. Renowned for its commitment to delivering high-quality patient care, North Anchor handles a vast amount of administrative tasks, including patient records management, billing, and appointment scheduling. As the organization continued to expand, it faced increasing pressure to optimize its operations and enhance efficiency without compromising on the quality of care. North Anchor sought a comprehensive technology solution to automate routine tasks, reduce administrative burdens, and improve data management across its facilities.

Challenges

North Anchor faced several operational challenges that impacted its efficiency and patient experience:

Manual Document Management

The healthcare provider relied heavily on paper-based processes for managing patient records, billing, and administrative documents. This approach was time-consuming, prone to errors, and made it difficult to retrieve information quickly, especially during critical patient care moments.

Data Processing Bottlenecks

North Anchor dealt with large volumes of patient data, including insurance claims, lab results, and appointment information. Manually processing this data not only slowed down workflows but also increased the risk of inaccuracies, leading to potential delays in patient care and billing.

Limited Patient Engagement

With an increasing number of patients seeking timely information and support, North Anchor struggled to provide consistent and personalized communication. The reliance on traditional communication channels often led to long wait times and reduced patient satisfaction.

Solutions

Quantic Solutions implemented a suite of intelligent automation technologies to streamline North Anchor's operations. A Document Management System digitized paper-based processes, enhancing data accessibility and reducing manual workloads. The Intelligent Document Processing (IDP) solution automated data extraction from documents, such as insurance claims and lab results, ensuring quick and accurate processing. To improve patient engagement, an AI Chatbot was introduced for instant responses, appointment scheduling, and personalized support. Robotic Process Automation (RPA) handled repetitive tasks like appointment reminders and insurance verification, allowing staff to focus more on patient care. This comprehensive approach significantly improved efficiency and patient experience at North Anchor.