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Document Management in
Insurance

Quantic Solutions enables Document Management in insurance companies to dititize and automate over 200 processes

One of the most paper intensive industries is insurance industry. There are endless forms to
fill, copies of proofs to be preserved, and claims to deal with on regular basis. Under the
circumstances, using simple word processors, insecure repository and emails or not
adopting a streamlined process of document management can have serious negative
consequences.

 

Document management can streamline the creation, processing, and management of
insurance policies, claims, and other important documents. By automating document-
intensive processes, insurance companies can reduce manual errors, improve operational
efficiency, and enhance customer experience. With the use of document automation,

insurance companies can process claims faster, reduce costs, and comply with regulatory
requirements more easily.

Case Study
Taiping Life Insurance

How China’s leading insurer streamlined customer experiences with Document Management Solution (DMS)?

Taiping Life Insurance is a leading insurer for life and general insurance, with 37 branch offices. A subsidiary of China Taiping Insurance Group Co. Ltd, the company entered the Fortune Global 500 list for the first time in 2018, with its ranking improving ever since.

Heatmap for Insurance processes

Automation potential
HIGH
Automation potential
MEDIUM
CUSTOMER SERVICE
RISK & COMPLIANCE
INSURANCE SALES SERVICE
CLAIMS HANDLING
Green card KYC Updating an e-invoice address Using AI to recognice damages (vehicle)
Company customers yearly info Real time analytics with RPA Online insurance to the legacy system Direct claim from a partner to the insurer
Travel insurane certificate AML Changes of the insurance object Enhancing after service processes
Enhancing after sales processes LOG data for audit trail Changes in payment terms Updating bank account information
Termination of an insurance Sanction screening Enhancing after sales processes CSAS feedback loop
Classifying customer messages by utilizing AI Authority inquiries CSAS feedback loop Redirecting claim to the right handling process (AI)

Process examples

risk and compliance icon
RISK AND COMPLIANCE
Each task performed by a software robot can be monitored and recorded at every step, which provides an audit trail.
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SALES AND UNDERWRITING
The multiple tasks in sales and underwriting can benefit greatly from automation.
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contact center icon
CONTACT CENTER
When the volume of incoming emails and customer messaging is high, it is possible to secure a faster response time.
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financial administration icon
FINANCIAL ADMINISTRATION
Automation enables faster and more effective processes in financial administration.
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CLAIMS
Opening or transferring an online claims application to a legacy system is frequently a target for automation.
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This can help with regulatory compliance and support further process improvement. Quantic Solutions helps build faster and less expensive processes instead of using personnel on authority inquiries, audit trails and compliance.
Automating corporate customer annual reports; updating e-invoicing contact details; transferring insurance policies purchased online automatically to a legacy system; handling insurance termination notices; producing travel insurance; medical, or other certificates; and responding to inquiries or changing premium payment schedules can all benefit from automation.

Quantic Solutions helps insurance companies to respond faster to customer needs.
This can be done by classifying customer emails and online message using Natural Language Processing and Machine Learning techniques in combination with Robotic Process Automation.

These methods speed up priorisation of important and urgent inquiries for the team. Chatbots can be used to enhance customer experience, and strengthen customer relations. Quantic Solutions can work with you to build customer satisfaction.
From the validation of master data, the preparation and posting of recurring journal entries, through ensuring the completeness and accuracy of interface transfers between subledgers and the GL, to preparation of supporting documentation for month-end journal entries – automation enables faster and more effective processes.

Opportunities exist within reconciliation and analysis of month end accounting and reports, including Real Time Analytics and document archiving. Other options include setting up supplier data, handling refunds, indirect and direct tax automation, revaluation of assets and debts based on group accounting policy. Quantic Solutions supports innovation of processes in all these areas and more.
Automating the claims assessment process or related payments from healthcare and rehabilitation companies is also achievable. Artificial Intelligence technologies such as Image Recognition can have significant impact on claims assessment significantly increasing accuracy.

Quantic Solutions targets claims handling as a core processes in building a stronger and more efficient operation through Robotic Process Automation.