Digital workers take the information collected and structured by chatbots, then initiate the business processes to deliver the services requested by users. This collaboration creates a unique, innovative and intelligent service bot. It understands and talks with users in their own natural language. After completing the user dialogue, the service bot initiates automated business processes based on the discussion.
By combining chatbot technology and RPA with a cloud delivery model, digital transformation can be executed at an unprecedented speed in a scalable and cost-effective way. No investment in additional on-premise infrastructure or adaptation to existing IT systems is required.