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Retail: Home-improvement Simplify Global Delivery Process


As one of the biggest home retailers in the world, a European home retailer corporation has operated hundreds of stores, and the annual passenger flow has been closing to 1 billion. In recent years, with the rapid expansion of the business, the retail business channel continues to expand, online and offline is working more closely, and the volume of global procurement numbers also increasing. In order to organize the order and express business well with the great service quality, the company has deployed an intelligent document management solution alongside with 60 RPA robots in their own business from front to back, for developing company the process automation and accelerating the transformation to intelligent retail.

The Problem

  1. Difficulty in organizing and managing documents: Retail companies often deal with large volumes of documents, including invoices, purchase orders, delivery notes, and customer orders. Without a proper system in place, it can be challenging to organize and manage these documents, leading to inefficiencies and errors.
  2. Lack of visibility and control: Without a document management system, it can be difficult to track who has access to which documents, who has made changes, and when those changes were made. This lack of visibility and control can lead to security risks and compliance issues.
  3. Time-consuming manual processes: Retail companies may spend a significant amount of time manually processing documents, such as scanning, copying, and filing. These manual processes can be time-consuming and prone to errors, leading to delays and inefficiencies.
  4. Inability to quickly locate documents: Without a centralized system for document storage and retrieval, it can be time-consuming to locate specific documents when needed. This can lead to delays in decision-making and customer service.
  5. Risk of document loss: Paper-based documents can be lost or damaged, and electronic files can be accidentally deleted or corrupted. A document management system can provide backups and redundancies to help mitigate these risks.


The retail company implemented a document management solution to help manage its paperwork more efficiently. The solution included document scanning and intelligent indexing leveraging on A.I capabilities, allowing paper documents to be digitized and stored in a secured centralized, searchable repository. The solution also included an A.I powered RPA & workflow automation features, which enabled the company to automate its document-centric processes, such as order processing and invoice approval.


After implementing the document management solution, the retail company saw significant improvements in its document management processes. The solution helped to reduce the amount of time spent searching for documents, as well as the risk of lost or misfiled documents. This led to faster order processing times and improved customer service. In addition, the solution helped to reduce paper usage, which resulted in cost savings and environmental benefits. Overall, the document management solution helped the company to streamline its operations, improve efficiency, and reduce costs. This in turn improves overall profitability.