COMPANY
North Anchor is one of India’s largest medical groups, operating 14 hospitals in New Delhi, Punjab.
CHALLENGES FACED
The hospital faced several challenges with their manual document management system.
Firstly, there was a lack of a centralized repository for storing and managing documents.
This led to documents being stored in different locations, making it difficult and time-
consuming to retrieve them when needed. Secondly, the manual system was prone to errors
and redundancy, as documents were often duplicated or misplaced. Thirdly, the hospital
needed to comply with regulatory requirements for document management, which was
challenging with a manual system.
SOLUTIONS IMPLEMENTED
The hospital partnered with a Quantic Solutions to implement an electronic document
management system (EDMS). The EDMS provided a centralized repository for storing and
managing documents, automated document capture and indexing, and access control and
security features. The EDMS also integrated with the hospital's electronic health record
(EHR) system, allowing easy access to patient records.
BENEFITS ACHIEVED
The EDMS led to several benefits for the hospital. Firstly, it improved efficiency and
streamlined operations, as documents were now stored in a centralized location and were
easily accessible. This led to faster document retrieval times and improved productivity.
Secondly, the EDMS reduced errors and redundancy, as documents were now stored and
managed electronically, reducing the risk of duplication and misplaced documents. Thirdly,
the EDMS helped the hospital comply with regulatory requirements for document
management, as it provided access control and security features that ensured confidential
documents were protected.
CONCLUSION
Document management is a critical component of any hospital's operations, and an
electronic document management system can help improve efficiency, reduce errors, and
ensure compliance with regulatory requirements. The hospital in this case study was able to
streamline their operations and improve patient care by implementing an EDMS. With the
implementation of the EDMS, the hospital achieved improved efficiency, faster document
retrieval, enhanced security, and better compliance management.