North Anchor is one of India’s largest medical groups, operating 14 hospitals in New Delhi, Punjab.
The hospital faced several challenges with their manual document management system. Firstly, there was a lack of a centralized repository for storing and managing documents. This led to documents being stored in different locations, making it difficult and time- consuming to retrieve them when needed. Secondly, the manual system was prone to errors and redundancy, as documents were often duplicated or misplaced. Thirdly, the hospital needed to comply with regulatory requirements for document management, which was challenging with a manual system.
The hospital partnered with a Quantic Solutions to implement an electronic document management system (EDMS). The EDMS provided a centralized repository for storing and managing documents, automated document capture and indexing, and access control and security features. The EDMS also integrated with the hospital's electronic health record (EHR) system, allowing easy access to patient records.
The EDMS led to several benefits for the hospital. Firstly, it improved efficiency and streamlined operations, as documents were now stored in a centralized location and were easily accessible. This led to faster document retrieval times and improved productivity. Secondly, the EDMS reduced errors and redundancy, as documents were now stored and managed electronically, reducing the risk of duplication and misplaced documents. Thirdly, the EDMS helped the hospital comply with regulatory requirements for document management, as it provided access control and security features that ensured confidential documents were protected.
Document management is a critical component of any hospital's operations, and an electronic document management system can help improve efficiency, reduce errors, and ensure compliance with regulatory requirements. The hospital in this case study was able to streamline their operations and improve patient care by implementing an EDMS. With the implementation of the EDMS, the hospital achieved improved efficiency, faster document retrieval, enhanced security, and better compliance management.